Online Store Policies

Terms & Conditions


These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Product Description

Although we aim to keep the website as up to date as possible, the information including product descriptions, prices and stock availability appearing on this website may not always reflect the position exactly at the moment you place an order.

In exceptional circumstances, part or all of your order may be not be available. In these instances, we will refund you for the item(s) we cannot fulfil, and contact you to confirm our actions.

Prices are in Pounds (£) Sterling, and include tax if applicable. VAT is only applicable to UK orders.


You will be required to register personal information if you wish to place on order. You agree that the information you have provided is true, accurate, current and complete in all respects.

Credit/debit card authorisation involves a check by your card provider to ensure the details you have used to purchase with the BCWM online store match the secure details held by the card provider.

If you use our Guest Checkout function, you will still be required to submit information that will enable us to fulfil your order.


Delivery charges are based on the value of your order and its destination country.  Current postage charges and delivery information can be found in our Delivery Detail information.


You can pay for your order by Mastercard, Visa, Solo, Maestro, Delta, or Amex via Paypal. After processing your payment by credit card, the BCWM online store does not retain your card details which means you will need to resubmit this information when you place a further order on this website.

To Change or Cancel an Order Prior to Despatch

If you wish to change or cancel an order prior to your goods being sent please notify us by email using with your Online Order reference and we will endeavour to intercept it before despatch. If you have requested a cancellation and the order has been despatched, you will have to follow the returns and refund policy.

We will refund the total price of the goods including any delivery charges to the original debit/credit card used in the transaction.

We will process the refund within 7 working days following your email notice of cancellation providing the goods have not been dispatched.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on the following products unless they are faulty:
•    Perishable goods such as food or drinks
•    Pierced jewellery
•    CDs, DVDs or other recorded media
•    Personalised items and custom-made items

Limitation of Liability

The BCWM will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

Nothing in this Agreement shall limit the BCWM’s liability for death or personal injury caused by our negligence or breach of duty.

Governing Law

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.


We reserve the right to alter amend add to or remove all or any part of this Policy Statement at any time without notice and any changes to this Policy Statement or any other terms shown on our website apply with immediate effect of being published. By continuing to use this website after any changes are displayed you indicate your acceptance of those changes.

Tickets & E-Tickets


All tickets to the BCWM (the Museum) are subject to these terms and conditions. This includes the following types of tickets (together ‘Tickets’):• Entry Tickets: for general admission to the BCWM (please note, entry tickets are not required to gain access to the museum and walk-up entry is possible);
• Exhibition Tickets: for entry to temporary, special or paid-for exhibitions; and
• Event Tickets: for entry to events held on-site at the Museum.

In these terms and conditions, the ‘BCWM’, ‘we’, ‘us’ and ‘our’ refers to the Trustees of the BCWM.

In booking a Ticket, or using a Ticket regardless of whether you were the person who booked it, you understand and agree that:
• If an exhibition or event requires an Exhibition Ticket or Event Ticket, you will not be allowed to enter, join or attend that exhibition or event without such a Ticket.
• Your Ticket is valid only for the number of person(s), the date and/or the time slot stated on the Ticket.
• The Museum cannot refund any donations (please refer to our Cancellation and refund policy below for further detail).
• If you are visiting the Museum, you agree to be bound by and to abide by our .
• Your visit to the Museum, including to any exhibition or event, is at all times subject to any notice to visitors we post on our premises and to the direction, supervision and guidance of our staff, which may include directions in relation to health and.

We reserve the right, at our sole and absolute discretion, to refuse to allow you to enter the Museum, or to join an event online, or to enter into any exhibition or event, and/or escort you from our premises if, in our judgment, you breach any of these terms and conditions (including if you arrive outside the date and time slot stated on the face of your Ticket), and in such case, we shall have no liability to you.

We also reserve the right, at our sole and absolute discretion, to:
• Alter our advertised arrangements for opening and admission to the Museum, or for any exhibition or event (whether on-site or online);
• Cancel any Ticket without notice; or
• Close the Museum (or any part thereof) without notice,

AND in any such event (a) we shall not be liable to you for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss of any kind and in each case howsoever arising, even if you have advised us of the possibility of same; and (b) our maximum liability to you shall not exceed the total amount you paid for your Ticket.

For the avoidance of doubt, nothing in these terms and conditions shall limit our liability to you for death, personal injury or fraud, or any other liability that cannot, as a matter of law, be excluded or limited.

This agreement is subject to the laws of England and Wales and the exclusive jurisdiction of the English courts.

Resale policy
If a Ticket is resold or transferred for profit or commercial gain by anyone other than us or one of our authorised sub-agents, then that Ticket will be void. If you attempt to enter the Museum, or join an exhibition or an event (whether on-site or online) with a Ticket that has been resold without the BCWM’s written consent, you may be refused entry to, or ejected from, the Museum, the exhibition, and/or the event and no compensation will be payable to you by us.

Cancellation and refund policy
We can offer you a 100% refund on admission tickets as long as you notify us by email of your intended cancellation up to 24 hours before your planned admission. Cancellations that are made within 24 hours of your planned admission will be subject to a 50% refund. Cancellations made on the day of your admission will not be refunded(that is, on the specified admission date). Your statutory rights are not affected.

It may be necessary in some circumstances for the BCWM in its discretion to cancel your Ticket without notice. If this occurs, we will where possible offer you an alternative Ticket, or an exchange or a refund equivalent to the cost of the Ticket, but we will not reimburse your travel or any other expenses.

Please be aware that we will not refund the amount of any donation made at the time your Ticket was purchased, and in the case of ticket types that include a donation – neither the ticket nor the donation will be refunded. As a charity and in order to comply with Gift Aid rules, the BCWM cannot refund donations or tickets that include a donation, even in the event of cancellations or because you upgrade your Ticket to Membership.

Booking e-tickets
When booking a Ticket electronically through this website (an ‘e-ticket’), in addition to agreeing to these terms and conditions, you are also agreeing to the Standard terms of use of this website.

Classes of e-ticket holders
The following definitions will apply to e-ticket sales from the BCWM website:
• Child under 14: a person aged from 0 years old to 14 years old (inclusive)
• Adult: a person aged 15 years and above
• Adult senior: a person aged 60 years or more
• Jobseeker: an adult who shows ‘Proof of Benefit’ letter from Jobcentre Plus
• Disabled person: a person is disabled under the Equality Act 2010 if they have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on their ability to do normal daily activities
• Disabled person’s assistant: a person accompanying a disabled person
• Student: an adult who shows valid photographic student ID

Receiving your e-ticket
Once your online booking has been confirmed an order confirmation will be sent to the email address you specified. This will contain confirmation of your booking.
It is your responsibility to check prior to booking that the information you have supplied to us with regards to your e-ticket requirements is accurate. We are only responsible for issuing e-tickets in accordance with the information you provide.

The date, time slot or event for which an e-ticket has been booked cannot be changed once booking is complete, unless you contact us with more than 24 hours notice of your booked arrival date and/or time.

Using your e-ticket
E-tickets are valid only for the date, time and/or event stated upon them.
If visiting the Museum on-site, on arrival at the Museum (or at the entry to the exhibition or event for which you hold an e-ticket), the following will be required in order to validate an e-ticket booked through the BCWM website:
1) Appropriate proof of entitlement to any discounted rate claimed (such as NUS card or pension booklet) for each person to be admitted with the e-ticket; and
2) A legible printout of your e-ticket or the display of this on your mobile device.

Delivery Information


Admission tickets do not incur a delivery charge as they are issued and confirmed by email
UK standard delivery costs £4.99 and delivery is made in 1 to 2 business days
US standard delivery costs £23* and delivery is made in 3 to 5 business days

*The US delivery charge used is due to prices applied by the UK Post Office who we use for postage of items.

If you have any special delivery requirements, please get in touch and we will do our best to meet your needs!

Normal working days are Monday to Friday excluding UK Bank Holidays.

Refund & Returns


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use that is not sold as pre used.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to and send your item to: Bentwaters Aviation Society, Building 134, Bentwaters Parks, Rendlesham, Woodbridge IP12 2TW, United Kingdom


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Bentwaters Aviation Society, Building 134, Bentwaters Parks, Rendlesham, Woodbridge IP12 2TW, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

Generic Policies

Accessibility Statement



A unique visitor attraction and Museum, volunteer run, offering an excellent service to all visitors. Housed in an original ‘Cold War’ USAF Wing Command Post, the Museum has been access audited to ensure that as many people as possible can enjoy the visit.


  • A website containing concise and up-to-date information
  • E-mail contact available
  • 4 miles from Melton railway station – taxis available at Station

Arrival & Car Parking Facilities    

  • Own free car park for up to 40+ cars + several coaches.
  • Paved surface to entrance.

Main Entrance & Reception   

  • Admission charges are displayed in the museum shop as well as website.
  • Payment must be by cash or card – no cheques accepted.
  • Water bowl available for dogs. Only service dogs are admitted inside the museum.
  • Reception doubles as shop.

Public Areas – General (Internal)    

  • Museum is all on the ground floor and carpeted throughout, however there is a change of level with a step or a ramp, between 2 of the display areas and the entrance to the building. Care must be taken to avoid trips or falls. Assistance can be provided by members of staff if required.
  • Seating is provided in the main museum room.
  • Lighting is mainly artificial with display cases and panels having spot lighting

Public Areas – WC    

  • Toilets, male and female, are inside and within 10 meters of the entrance.
  • The height of the toilet (floor to seat) is 43 cms
  • Sinks fitted with two rotary taps


  • Café selling hot and cold food and drinks, cakes and sandwiches.
  • Pub located within 3 miles in Tunstall


  • Not Available


  • The Shop is co-located with the cafe with good lighting. Staff assistance is always available.
  • Purchases must be by cash or card – no cheques accepted.

Treatment room/s

  • Not Available

Leisure Facilities

  • Not Available

Outdoor Facilities    

  • Large grassed picnic area outside museum.
  • Own picnic food permitted

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

  • Not Available


  • Not Available

Bathroom, Shower-room & WC [Ensuite or Shared]

Not Available

Self-Catering Kitchen

  • Not Available

Caravans, Holiday Homes & Twin Units

  • Not Available

Touring Facilities (Holiday Parks)

  • Not Available

Boats – Narrow Boat, Cruiser & Hotel Boat

  • Not Available

Attractions (Displays, exhibits, rides etc.)    

  • Interpretation Boards are all in large text, some with pictures.

Grounds and Gardens

  • Apart from the car park and display areas, the grounds are all laid to grass

Additional Information   

  • Staff are normally available for wheelchair assistance should the carer(s) desire a break.
  • There is no eating and drinking permitted within the building.
  • There is no smoking permitted within the building and grounds.

Contact Information    

  • Address: Building 134, Bentwaters Parks, Rendlesham, Woodbridge, Suffolk, IP12 2TW
  • Fax: Not Available
  • Minicom: Not Available
  • Email:


  • Grid reference: TM348535
  • Hours of operation: Apr – Oct : 1st and 3rd Sunday of each month and Bank Holiday Mondays 1000 to 1600
  • Groups (15-55): Anytime by prior arrangement.

We welcome your feedback to help us continuously improve, so if you have any comments please email them to us at        

Privacy Policy


Thank you for choosing to be part of our community at Bentwaters Aviation Society (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at

When you visit our website, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services”).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.




Personal information you disclose to us

In Short:  We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

Publicly Available Personal Information. We collect first name, maiden name, last name, and nickname; current and former address; phone numbers; email addresses; and other similar data.

Personal Information Provided by You. We collect purchase history; and other similar data.

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Paypal. You may find their privacy policy link(s) here:

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


In Short:  We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.


In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

Legitimate Interests:
 We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations:
 We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests:
 We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Advertisers.
 We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.


In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.


In Short:  We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.


In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at


In Short:  You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

If you have questions or comments about your privacy rights, you may email us at

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

■  Log into your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

■  Note your preferences when you register an account with the site.

■  Access your account settings and update preferences.


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.


In Short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


If you have questions or comments about this policy, you may email us at or by post to:

Bentwaters Aviation Society, Building 134, Bentwaters Parks, Rendlesham, Woodbridge IP12 2TW, United Kingdom


Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us at We will respond to your request within 30 days.

Cookie Policy


1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The BAS sets cookies on the BCWM website to enable it to carry out certain functions, such as remember the information you have entered on an online form, or to ‘save’ things in your basket in the online shop. We also use cookies to help us understand visitors to the BCWM website – what other sites they have visited and whether they responded to any BCWM online advertising.

This page describes what information they gather and how we use it. It also sets out how you can control cookies.

For more general information on cookies see

2. The Information We Collect and How Long it is Kept
The information we collect via cookies consists usually of things like IP addresses, sites visited and actions taken. We don’t use them to identify you by name, or record things like email addresses or bank details

Cookies can be set for the duration of your visit to the website or for up to two years.

3. The Cookies We Set and What They Do
We set the following cookies:

Essential Cookies
These enable the website to carry out certain functions, such as remember the information you have entered on an online form, or to ‘save’ things in your basket in the online shop. They expire once your leave our website. We don’t have to ask for consent for essential cookies as you won’t be able to access or use the website without them.

These remember any preferences you have set on the site, such as your cookie preferences. They also allow optional features such as embedded YouTube videos to work, improving your experience. You will be asked for your consent to use these when you access our website.

These cookies (such as Google Analytics) help us understand how people use our website, and we use this data to help improve your experience. You will be asked for your consent to use these when you access our website.

The BAS and BCWM (such as Google and Facebook – see below) use these cookies to understand what you are interested in on our website and online generally, and to provide personalised advertising and marketing campaigns for the BCWM on other websites you visit. This helps ensure that adverts are relevant to your interests. You will be asked for your consent to use these when you access our website.

4. How can I control my cookies?
You cannot control the use of cookies which are necessary for the functioning of the BCWM site. These cookies are strictly necessary and only last for the duration of the time you are on the BCWM site.

For all other cookies, your consent is asked for when you visit the BCWM site. You can withdraw your consent at any time by accessing the cookie preference centre by clicking on the cog icon in the bottom right of your browser screen.

You can withdraw your consent or update your settings at any time by clicking on this icon, alternatively you can change your browser settings.

For cookies set by other sites you visit, including social media sites accessed via links on our website, you should consult their Privacy or Cookie Policies for information on the cookies they use.

5. More information
Find out about all the individual cookies we use and the purposes for which we use them.

Read the BCWM’s full privacy statement, with details on who to contact with any further queries.

6. Date and Version Control
This policy is effective from the 1st January 2023